Clients see skips, lags, freezing but audio is ok. I never had lag or freezing happen, but now it's happening all the time from my end. I am having the exact same problem: I am having very frustrating similar problems ever since doing the last upgrade pop up announcement. I have never been so frustrated with any Tech Support.Mario, thank you for posting. My posting with the link above has not received a response from anyone but me for 9 days. But further down that page, next to the Submit a Ticket button, it says, " Users on Basic and Pro accounts can only submit requests for billing support." Several days ago I submitted a ticket anyway, but it has been ignored.įurther down on that page it says that licensed users can get Tech Support by phone, but as soon as I enter my Personal Meeting ID and host key, it hangs up on me (I tried 3 times), suggesting that in fact I can only get billing support by phone too. It says licensed users on the Pro Plan can submit a ticket. I'm a Pro user, and my Profile says Licensed. Contacting Zoom Support seems like the way to go, but I have had no luck contacting Zoom Support.
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